Effective date: 1 January 2026. Last reviewed: August 2026.
These Terms of Service ("Terms") govern your use of the Corpshore Ghana website located at corpshoreghana.com (the "Website") and the business process outsourcing, IT outsourcing, AI outsourcing, finance, human resources, and related professional services (collectively, the "Services") provided by Corpshore Solutions Corporation, trading as Corpshore Ghana, with its principal place of business in Accra, Ghana ("Corpshore Ghana", "we", "us", or "our").
These Terms constitute a legally binding agreement between you — whether as an individual visitor, business representative, or client ("you" or "Client") — and Corpshore Ghana. Your use of the Website and your engagement of our Services is subject to these Terms and any additional terms set out in a Master Services Agreement (MSA), Statement of Work (SOW), or engagement letter executed between the parties. In the event of a conflict between these Terms and a separately executed MSA or SOW, the terms of the MSA or SOW shall prevail to the extent of the conflict.
You accept these Terms by:
These Terms were last updated on 1 January 2026 and supersede all prior versions. We reserve the right to update these Terms as described in section 15.
In these Terms, the following terms have the meaning given below:
Use of the Website and engagement of Corpshore Ghana's Services is available only to persons and entities that meet the following eligibility requirements:
Corpshore Ghana reserves the right to verify eligibility and to refuse to provide Services or access to the Website to any person or entity that does not meet these requirements or where Corpshore Ghana reasonably suspects any misrepresentation.
Corpshore Ghana provides a range of outsourcing and professional services, including but not limited to the following service lines:
Inbound and outbound contact centre services, customer support via voice, email, and live chat, complaint handling and escalation management, back-office processing, order management, claims processing, and customer lifecycle management. Services are delivered from our operations in Accra, Ghana, and may be supplemented by offshore or remote delivery models as agreed with the Client.
Managed IT services, software development and maintenance, application testing and quality assurance, infrastructure management, IT helpdesk and service desk, cybersecurity services, cloud migration and management, and technology project management. IT services may involve access to Client systems and networks as specified in the relevant SOW and governed by applicable security protocols.
Training data annotation and labelling, data collection and curation, content moderation for AI systems, AI model evaluation and red-teaming, natural language processing (NLP) data preparation, computer vision dataset preparation, and AI quality assurance. AI services involving personal data are subject to our Data Processing Agreement.
Accounts payable and receivable, bookkeeping, payroll processing, financial reporting, management accounts preparation, reconciliation services, and financial compliance support. Finance services are delivered by qualified accounting professionals and in accordance with applicable accounting standards.
Recruitment process outsourcing (RPO), HR administration, benefits administration, employee onboarding and offboarding, performance management support, training and development coordination, and HR compliance advisory. HR services involving employee data are subject to applicable employment law and data protection obligations.
Business process improvement, outsourcing strategy and vendor management consulting, workforce planning, AI readiness assessments, and digital transformation advisory.
The specific scope, deliverables, timelines, fees, and performance standards applicable to any particular engagement are set out in the relevant SOW or Engagement Letter. These Terms govern all Services in the absence of a more specific agreement.
Service level commitments, including response times, availability targets, quality metrics, and performance benchmarks, are set out in the SLA schedule attached to or incorporated by reference into the relevant MSA or SOW. SLA terms vary by service line and are negotiated on a per-engagement basis.
Where an SLA schedule is not attached to an engagement, Corpshore Ghana will use reasonable commercial endeavours to deliver the Services to the standard of a competent professional service provider in the relevant field. However, no implied warranty of a particular service level applies in the absence of an executed SLA schedule.
Service credits for SLA failures, where agreed, constitute the Client's sole and exclusive remedy for failure to meet agreed service levels, unless the failure constitutes gross negligence or wilful misconduct.
In order for Corpshore Ghana to deliver the Services effectively, the Client agrees to:
Delays or failures in the performance of the Services caused by the Client's failure to fulfil its obligations under this section shall not constitute a breach by Corpshore Ghana and may entitle Corpshore Ghana to adjust agreed timelines and charge for additional time and resources expended as a result.
All Client Data remains the property of the Client or the Client's licensors at all times. Corpshore Ghana acquires no ownership rights in Client Data by virtue of receiving or processing it. Corpshore Ghana is granted a limited, non-exclusive licence to use Client Data solely for the purpose of delivering the Services during the term of the engagement.
Unless expressly agreed otherwise in the relevant SOW, all Deliverables created by Corpshore Ghana specifically for the Client and paid for in full shall be assigned to the Client upon payment in full of all amounts due. Until payment is received in full, Corpshore Ghana retains ownership of all Deliverables and grants the Client no licence to use them.
Where Deliverables incorporate Corpshore Ghana's pre-existing intellectual property, tools, methodologies, frameworks, or know-how ("Background IP"), Corpshore Ghana retains all rights in such Background IP. Corpshore Ghana grants the Client a perpetual, royalty-free, non-exclusive licence to use the Background IP embedded in the Deliverables solely as part of those Deliverables.
Corpshore Ghana owns all rights in its proprietary methodologies, processes, tools, frameworks, software, training materials, and know-how developed or acquired independently of a Client engagement ("Methodology IP"). Nothing in these Terms or any SOW transfers ownership of Methodology IP to the Client. Corpshore Ghana may use Methodology IP across multiple client engagements without restriction.
All content on the Corpshore Ghana website, including text, graphics, logos, images, and software, is the property of Corpshore Ghana or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any website content without our prior written consent.
Each party agrees to keep confidential all Confidential Information received from the other party and to use it solely for the purposes contemplated by these Terms and the relevant engagement documentation. Each party agrees to protect the other party's Confidential Information using at least the same degree of care it uses to protect its own confidential information, but in any event not less than reasonable care.
These obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of the Confidential Information; or (d) is required to be disclosed by applicable law, court order, or regulatory authority, provided that the receiving party gives prompt written notice to the disclosing party (to the extent permitted by law) and cooperates with any efforts to seek a protective order.
Confidentiality obligations survive termination of these Terms and the relevant engagement for a period of five (5) years, except in respect of trade secrets, which shall be protected for as long as they remain trade secrets under applicable law.
Corpshore Ghana may disclose the existence of the commercial relationship with the Client (but not Confidential Information) for the purposes of its own business development and marketing, unless the Client has expressly requested in writing that such disclosure be restricted.
All fees for Services are as specified in the relevant SOW, Engagement Letter, or quotation confirmed in writing by Corpshore Ghana. Unless otherwise stated, all fees are exclusive of applicable taxes, including Ghanaian Value Added Tax (VAT) at the prevailing rate, which shall be charged additionally where applicable.
Invoices are due and payable within thirty (30) days of the invoice date unless alternative payment terms are agreed in writing. Late payment shall attract interest at the rate of two per cent (2%) per month on the outstanding balance, compounded monthly, from the due date until the date of payment. Corpshore Ghana reserves the right to suspend Services in the event of undisputed overdue invoices exceeding thirty (30) days, after providing five (5) business days' written notice.
All fees are stated in United States Dollars (USD) or such other currency as agreed in the relevant engagement documentation. Where conversion to Ghanaian Cedis (GHS) is required, the exchange rate shall be the mid-market rate published by the Bank of Ghana on the date of invoice.
Corpshore Ghana may adjust its standard fee rates upon ninety (90) days' written notice, provided that fees already committed under an executed SOW shall remain fixed for the duration of that SOW unless otherwise agreed.
To the maximum extent permitted by applicable law, Corpshore Ghana's total aggregate liability to the Client arising out of or in connection with these Terms or any Services — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid by the Client to Corpshore Ghana in the twelve (12) months immediately preceding the event giving rise to the claim.
Corpshore Ghana shall not be liable in any circumstances for:
Nothing in these Terms excludes or limits either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability which cannot be excluded or limited by applicable law in Ghana.
The Website is provided on an "as is" and "as available" basis. Corpshore Ghana makes no warranty that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.
The Client shall indemnify, defend, and hold harmless Corpshore Ghana and its officers, directors, employees, agents, and sub-contractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
Corpshore Ghana shall promptly notify the Client of any such claim, cooperate reasonably with the Client in the defence of the claim, and allow the Client to control the defence and settlement of the claim, provided that Corpshore Ghana may participate in the defence at its own expense and that any settlement does not impose liability or obligations on Corpshore Ghana without its prior written consent.
Unless otherwise specified in the relevant SOW or MSA, either party may terminate an engagement upon sixty (60) days' written notice to the other party.
Either party may terminate an engagement immediately upon written notice if: (a) the other party commits a material breach of these Terms or the engagement documentation and fails to remedy the breach within thirty (30) days of receiving written notice; (b) the other party becomes insolvent, enters administration, receivership, liquidation, or an analogous process; or (c) the other party's conduct exposes the notifying party to legal liability or reputational harm that cannot be reasonably mitigated.
Upon termination: (a) all licences granted under these Terms shall cease; (b) the Client shall pay all outstanding fees for Services delivered up to the date of termination; (c) each party shall return or destroy the other party's Confidential Information (subject to applicable legal retention obligations); and (d) sections 7 (Intellectual Property), 8 (Confidentiality), 10 (Limitation of Liability), 11 (Indemnification), 14 (Governing Law), and 16 (General Provisions) shall survive termination.
Termination does not affect any rights or obligations that accrued prior to the date of termination.
Neither party shall be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from circumstances beyond that party's reasonable control, including but not limited to: acts of God; natural disasters; fire; flood; epidemic or pandemic; war; terrorism; civil unrest; government action or legislation; power or telecommunications outages not attributable to the party's own infrastructure; or industrial action (other than by the party's own workforce).
The party affected by a force majeure event shall: (a) give prompt written notice to the other party, including details of the event and its anticipated duration; (b) use reasonable endeavours to mitigate the impact and resume performance as soon as practicable; and (c) if the event continues for more than sixty (60) consecutive days, give the other party the right to terminate the affected engagement upon thirty (30) days' notice without liability for termination.
Force majeure does not excuse the Client's obligation to pay for Services already rendered prior to the force majeure event.
These Terms and any engagement governed by them shall be governed by and construed in accordance with the laws of the Republic of Ghana, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms, or any breach, termination, or invalidity thereof, the parties shall first seek to resolve the matter by good-faith negotiation within thirty (30) days of one party giving written notice of the dispute to the other party.
If the dispute is not resolved through negotiation, it shall be referred to and finally resolved by arbitration in accordance with the rules of the Ghana Arbitration Centre, which rules are deemed incorporated into this clause. The seat of arbitration shall be Accra, Ghana. The language of the arbitration shall be English. The arbitral tribunal shall consist of one (1) arbitrator appointed in accordance with the Ghana Arbitration Centre rules. The award shall be final and binding on both parties.
Nothing in this clause prevents either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.
Corpshore Ghana's operations and corporate structure are registered under the laws of Ghana, including the Companies Act 2019 (Act 992). Employment matters affecting Corpshore Ghana's staff are governed by the Labour Act 2003 (Act 651) and regulations made thereunder.
Corpshore Ghana reserves the right to modify these Terms at any time. Modifications will be posted on this page with an updated effective date. Where changes are material — for example, changes to the limitation of liability, governing law, or dispute resolution provisions — Corpshore Ghana will provide at least thirty (30) days' prior written notice to existing clients via email.
Your continued use of the Website or engagement of Services after the effective date of revised Terms constitutes your acceptance of the modifications. If you do not accept the modified Terms, you must discontinue use of the Website and, if you are a client, notify Corpshore Ghana in writing that you are not accepting the modified Terms, in which case the pre-modification Terms shall continue to govern existing engagements until their conclusion.
These Terms, together with any applicable MSA, SOW, Engagement Letter, and any documents expressly incorporated by reference, constitute the entire agreement between the parties in relation to their subject matter and supersede all prior representations, negotiations, and agreements relating to that subject matter.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, it shall be deemed severed from the remaining provisions, which shall continue in full force and effect. The parties agree to negotiate in good faith to replace any severed provision with a valid provision that achieves as closely as possible the commercial intent of the original.
No failure or delay by either party in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver is only effective if given in writing and signed by the waiving party's authorised representative.
The Client may not assign, transfer, or novate its rights or obligations under these Terms without Corpshore Ghana's prior written consent, which shall not be unreasonably withheld. Corpshore Ghana may assign or transfer its rights and obligations to a successor entity in connection with a merger, acquisition, or reorganisation, provided that the successor assumes all obligations under these Terms.
All notices under these Terms shall be in writing and delivered by email (with read receipt requested) or by registered post. Notices to Corpshore Ghana should be sent to: info@corpshore.solutions. Notices to the Client shall be sent to the contact details specified in the relevant engagement documentation.
These Terms do not confer any rights on any third party. The parties do not intend any third party to have the right to enforce any term of these Terms under the Contracts (Rights of Third Parties) Act or any analogous legislation.
These Terms are drafted in the English language. In the event of any conflict between this English version and any translation, the English version shall prevail.
For questions about these Terms, please contact us at: info@corpshore.solutions.