Our Outsourcing Services
Five integrated outsourcing practices from Accra, Ghana, powered by a global network spanning 18 countries and 35 languages.
BPO: Multilingual Operations from Accra
Ghana's most comprehensive BPO offering: customer contact, data processing, KPO and content moderation, in English, French, Twi and 30+ languages.
Customer Contact Centre Services
Our Accra contact centre delivers omnichannel support (voice, email, live chat, social media) in English, French, Twi, Hausa, Yoruba, Pidgin English, Ewe and a further 25+ languages. Ghana's GMT time zone allows natural shift alignment with both European and American operations.
- Inbound customer service: product enquiries, account management, complaints resolution
- Outbound: sales, telesales, appointment setting, customer win-back
- Live chat and email support in bilingual English/French for ECOWAS operators
- Social media moderation: English, Twi, Hausa, Pidgin English
- Virtual assistant and AI-augmented contact (WhatsApp, Messenger, USSD)
Back-Office and Data Processing
High-accuracy, high-volume data operations for financial services, government, healthcare and international development clients. Validated by our Inkscribe AI platform with human quality assurance.
- Data entry, data migration and database maintenance
- Document digitisation: scanned, handwritten, Twi, Hausa, Arabic
- Inkscribe AI: intelligent OCR with human validation layer (99.5%+ accuracy SLA)
- Claims processing: insurance, pension, health
- Payroll administration: GRA PAYE, SSNIT, Tier 2, Tier 3
- Procurement and purchase order processing
Knowledge Process Outsourcing (KPO)
Specialist research and analysis services requiring domain expertise. Delivered by degree-educated professionals across law, medicine, finance and international development.
- Legal research, contract review and compliance summaries (Ghana law and ECOWAS)
- Medical data abstraction and clinical documentation support
- Financial research, equity analysis and regulatory filings
- Development programme monitoring and evaluation data collection
- Market research, survey data analysis and reporting (USAID, World Bank, GIZ)
Recruitment Process Outsourcing (RPO)
End-to-end talent acquisition for organisations expanding in Ghana and West Africa, delivered by HR professionals fluent in Ghana's labour market and Labour Act 651.
- Full lifecycle recruitment: job design, sourcing, screening, selection, onboarding
- Graduate talent programmes across Ghana's universities (UG, KNUST, UCC, Ashesi)
- French-language recruitment for Francophone West Africa expansion
- Executive search: C-suite and senior management, ECOWAS region
Content Moderation
Trust and safety operations for global platforms needing coverage of West African languages and cultural context, a capability almost no other vendor can provide at scale.
- Text, image, video and audio moderation in English, Twi, Hausa, Yoruba and Pidgin
- Community management and user-generated content review
- GDPR and Ghana DPA 843 compliant data handling throughout
- Psychological safety protocols: mandatory counselling, rotation schedules
Compliance & Certification
Ghana Data Protection Act 2012 (Act 843) · GDPR (for EU and UK clients) · Ghana Investment Promotion Centre (GIPC) registered · ISO 27001 aligned data security practices · 24/7, 365-day SLA.
IT Outsourcing & Software Development
Dedicated development teams, staff augmentation, managed IT services and enterprise system support, delivered from Ghana with full-stack engineers in your time zone.
Dedicated Development Squads
Fully dedicated engineering teams embedded in your product development lifecycle. Corpshore Ghana engineers work in your tools (Jira, Slack, GitHub) and follow your processes: Agile, Scrum or Kanban.
- Frontend: React, Vue.js, Angular, Next.js
- Backend: Node.js, Python (Django/FastAPI), Java (Spring Boot), PHP (Laravel)
- Mobile: React Native, Flutter, Android (Kotlin), iOS (Swift)
- QA: automated testing, Cypress, Playwright, Selenium, k6
- DevOps & Platform: AWS, Azure, GCP, Kubernetes, Terraform, CI/CD
- Data engineering: Apache Spark, dbt, BigQuery, PostgreSQL, MongoDB
Staff Augmentation
Scale your team with senior Ghanaian engineers in 2 to 4 weeks. Fixed-term or rolling engagements. Roles hired for your time zone, working in your systems.
- Senior and lead engineers across all major stacks
- UX/UI designers and product designers
- Scrum masters and technical project managers
- Cybersecurity analysts and penetration testers
- Data scientists and ML engineers
Ghana-Specific Integrations
We are among the few vendors with production experience across Ghana's critical infrastructure APIs, essential for fintech, government and telecoms projects in the local market.
- MTN Mobile Money (MTN MoMo) API integration
- GhIPSS Ghana Interbank Payment and Settlement System
- National Identification Authority (NIA): Ghana Card verification
- Ghana Revenue Authority (GRA) tax portal integrations
- Telecel and AirtelTigo airtime and data APIs
- Ghana Post GPS address API
Managed IT Services
24/7 infrastructure monitoring, IT helpdesk and managed services for Ghana-based operations of international businesses.
- 24/7 infrastructure monitoring: AWS, Azure, on-premise
- L1/L2/L3 IT helpdesk for Ghana and West African employee bases
- SAP ABAP development and S/4HANA support: certified consultants
- Salesforce administration and custom development (Sales Cloud, Service Cloud)
- ERP integration: Odoo, SAP, Oracle, Microsoft Dynamics
Technology Standards
ISO 27001 aligned security practices · OWASP Top 10 compliant development standards · GDPR-ready data architecture · Ghana DPA 843 compliant systems design · Penetration testing on all client-facing systems.
AI Outsourcing: Corpshore AI
Top 5 globally in AI outsourcing (Outsource Accelerator 2026). Data annotation in African languages, LLM training data, intelligent document processing and RPA, from Accra.
African Language Data Annotation
Corpshore Ghana is one of the world's only providers capable of high-quality annotation in West African languages at scale. Our annotators are native speakers (not translators), ensuring authentic cultural and linguistic context.
- Audio annotation: speech transcription, speaker diarisation, phonetic labelling in Twi, Hausa, Yoruba, Ewe, Dagbani, Ga, Pidgin English
- Text annotation: NER, sentiment, intent classification, coreference resolution
- Image and video labelling: bounding boxes, segmentation, keypoint annotation
- Multimodal annotation: aligned text/audio/image datasets for Vision-Language Models
- IAA (Inter-Annotator Agreement) reporting and quality dashboards
LLM Training Data & RLHF
Red-teaming, preference ranking and RLHF datasets for large language model developers who need genuine West African cultural and linguistic coverage.
- Preference ranking: generating ranked response pairs for RLHF fine-tuning
- Red-teaming: adversarial prompt generation in African language contexts
- Safety alignment datasets: toxicity, bias and cultural sensitivity labelling
- Instruction-following dataset creation: multi-lingual, multi-cultural
- Cultural sensitivity QA for AI products targeting African markets
Inkscribe AI: Intelligent Document Processing
Our proprietary IDP platform combining OCR, NLP and human validation. Deployed for Government of Ghana ministries, financial institutions and international development organisations.
- OCR with 99.5%+ accuracy SLA: printed and handwritten documents
- Multi-language document processing: English, French, Twi, Hausa, Arabic
- Automated data extraction and structured output (JSON, XML, CSV)
- Invoice, form and certificate processing at scale
- Ghana Revenue Authority VAT invoice automated validation
Robotic Process Automation (RPA)
3 to 8x ROI typical within 12 months. Corpshore Ghana designs, deploys and manages RPA solutions aligned to Ghana and West African business processes.
- UiPath certified development and support
- Microsoft Power Automate workflows for Microsoft 365 environments
- GRA tax portal automation: VAT filing, PAYE, returns
- Banking and insurance process automation
- SSNIT and pension contribution processing automation
Conversational AI in African Languages
WhatsApp bots, USSD services and IVR systems in Twi, Hausa, Yoruba and Pidgin, reaching West African users who communicate primarily in local languages, not English.
- WhatsApp Business API conversational agents: Twi, Hausa, Yoruba
- USSD service design and delivery for feature-phone users
- IVR in local Ghanaian languages for government and utility clients
- Chatbot training data and annotation in African languages
AI Ethics & Data Standards
GDPR-compatible data handling · Ghana DPA 843 compliance · ISO 27001 aligned security · Bias and fairness testing in all annotation projects · Psychological safety protocols for all content moderators.
Finance & Accounting Outsourcing
Full-cycle finance for Ghanaian SMEs and multinational subsidiaries: GRA compliance, IFRS reporting and ICAG-qualified accounting professionals from Accra.
Bookkeeping & Management Accounts
- Full bookkeeping: QuickBooks, Sage 50, Xero, Wave (African SME standard)
- Management accounts delivered D+5 after month end
- Cash flow forecasting and working capital monitoring
- Bank and mobile money reconciliation (MTN MoMo, GhIPSS)
- Accounts payable and receivable management
GRA Tax Compliance
Full Ghana Revenue Authority compliance handled by tax practitioners with GRA filing experience.
- Corporate income tax: quarterly returns, annual filing (GRA)
- PAYE administration: employee tax, SSNIT Tier 1
- VAT: monthly returns, withholding VAT, flat-rate scheme
- Transfer pricing documentation: multinational subsidiary support
- GIPC compliance reporting for investment registration
- Free Zone Board reporting for FZB-registered entities
IFRS Reporting & Group Consolidation
- IFRS financial statements: audit-ready, annually and semi-annually
- Group consolidation for UK, US or EU parent companies
- Ghana GAAP to IFRS conversion for newly listed companies
- Audit preparation and liaison with external auditors (Big 4 and mid-tier)
Pensions & Benefits Administration
- SSNIT Tier 1 registration, contributions and reconciliation
- Tier 2 mandatory occupational pension administration
- Tier 3 voluntary provident fund management
- Payroll and benefits for Ghana, Nigeria, Senegal, Ivory Coast entities
Professional Standards
ICAG (Institute of Chartered Accountants, Ghana) qualified team · GRA-registered tax practitioners · IFRS Foundation certified · Ghana DPA 843 compliant data handling for all financial data · Segregation of duties enforced across all client engagements.
HR Outsourcing & Employer of Record
End-to-end HR for Ghana and West African operations: from recruitment through payroll, compliance and Employer of Record services for international companies expanding in West Africa.
Recruitment & Talent Acquisition
- End-to-end recruitment: job design, advertising, screening, interviews, offer management
- Graduate talent programmes: University of Ghana, KNUST, UCC, Ashesi, UPSA
- Executive search: C-suite and senior professionals, Ghana and ECOWAS region
- French-speaking talent for Francophone West Africa expansion (Ivory Coast, Senegal, Cameroon)
- Technical recruitment: engineers, data scientists, AI specialists in Ghana
HR Administration
- Employment contract drafting: Ghana Labour Act 651 compliant
- Onboarding administration: documentation, work permits, NIA registration
- Employee relations: grievance procedures, disciplinary management
- Leave management, absence tracking, policy administration
- Offboarding: terminal benefits, SSNIT clearance, reference management
Employer of Record (EOR)
For international companies that want to employ in Ghana without establishing a local legal entity. Corpshore Ghana acts as the legal employer on behalf of the client.
- Legal employment of staff in Ghana with full Labour Act 651 compliance
- SSNIT, PAYE, Tier 2/3 pension administration on behalf of the client
- Work permit and right-to-work management for expatriates
- GIPC compliance for non-Ghanaian investors
- Full payroll management in GHS with FX conversion reporting
- EOR available across Nigeria, Ghana, Senegal, Ivory Coast, Kenya, Uganda
Learning & Development
- Onboarding and induction programmes: English and Twi
- Customer service and soft skills training (ECOWAS cultural contexts)
- BPO operations training: QA, CSAT, workforce management
- Digital literacy training: tailored to Ghana's workforce profile
Legal Framework
Ghana Labour Act 651 (2003) · National Pensions Act 766 (2008) · Immigration Act 573 · SSNIT Act · Ghana Investment Promotion Centre Act 865 · Ghana DPA 843 compliant HR data handling.