Industries We Serve
Sector-aligned outsourcing from Accra, with deep knowledge of Ghana's regulatory environment and the operational complexity of each industry.
Financial Services & Banking
Ghana's financial sector comprises 23 licensed universal banks, 17 savings and loans companies, over 140 rural and community banks and a rapidly expanding fintech ecosystem under Bank of Ghana oversight. Regulatory complexity (AML/CFT requirements, Bank of Ghana directives, GIPC capital requirements) creates high demand for specialist outsourced support.
Services We Deliver
- KYC document collection, review and verification (Bank of Ghana AML standards)
- AML transaction monitoring support: alert triage and case management
- Mobile money customer support: MTN MoMo, GhIPSS, AirtelTigo Money
- Core banking helpdesk: T24, Flexcube, Finacle in English and Twi
- Loan origination and credit file administration
- Finance and accounting: IFRS reporting, regulatory returns, reconciliation
- Data annotation for credit-scoring and fraud-detection AI models
Oil, Gas & Energy
Ghana's offshore oil and gas sector (anchored by the Jubilee Field, TEN Field and Sankofa Field) operates under Petroleum Commission oversight. Operators including Tullow Oil, GNPC, Aker Energy and partner groups require scalable administrative and technical support across procurement, documentation and employee services.
Services We Deliver
- Procurement administration: vendor registration, purchase orders, invoice processing
- Technical documentation and content management (QHSE, asset management)
- Employee helpdesk and HR administration for contractor workforces
- Local content compliance reporting (Petroleum Commission Act 821)
- Finance: cost tracking, CAPEX/OPEX reporting, supplier reconciliation
- Data entry and document digitisation for well data and field logs
Government & Public Sector
Ghana's Digital Transformation Agenda and broader e-Government platform require massive data processing, citizen service and IT support capacity. Corpshore Ghana works with government ministries, departments and agencies and can engage through the Public Procurement Act process. Procurement enquiries: info@corpshore.solutions.
Services We Deliver
- Document digitisation: historical records, land registry, court archives
- Citizen contact centre: English, Twi, Hausa for government helplines
- IT helpdesk for government MDAs transitioning to GovTech platforms
- Data processing for electoral, census and health data programmes
- Survey data collection and analysis (USAID, World Bank, GIZ supported programmes)
- Ghana.gov.gh and GhanaPostGPS integration support
Telecommunications
Ghana's telecoms market (led by MTN Ghana, Telecel Ghana and AirtelTigo) serves 40+ million mobile subscribers in a bilingual English/Twi market. Pan-African operators in the ECOWAS region increasingly require French/English bilingual coverage from a single West African hub.
Services We Deliver
- Subscriber care: voice, chat and USSD in English, Twi, Hausa and French
- Mobile money helpdesk: MTN MoMo dispute resolution, GhIPSS enquiries
- Network fault escalation and technical first-line support
- SIM swap and KYC verification support
- Social media moderation in West African languages
- Churn prevention: outbound campaigns in local languages
- Data annotation for network optimisation and predictive maintenance AI
Healthcare & Life Sciences
Ghana's healthcare system (overseen by the Ghana Health Service and the National Health Insurance Authority) serves 33 million citizens. International pharmaceutical companies, NGOs and hospital networks increasingly require administrative outsourcing aligned to Ghana's health data standards.
Services We Deliver
- Patient navigation and appointment scheduling: English and Twi
- Medical transcription: clinical notes, discharge summaries, referral letters
- NHIS claims processing and eligibility verification support
- Telemedicine platform support and patient communication
- Clinical trial data entry and monitoring support
- Health facility contact centres: GHS accredited clinical communication protocols
- Medical image labelling and annotation for diagnostic AI models
Mining & Natural Resources
Ghana is Africa's largest gold producer and one of the world's top 10. The sector (including Newmont Ahafo, Kinross Chirano, AngloGold Ashanti and Asanko Gold) operates complex multi-site workforces, intensive procurement operations and significant community and regulatory obligations.
Services We Deliver
- HR administration for large contractor and employee workforces
- Payroll processing: GRA PAYE, SSNIT, deductions, net pay in GHS
- Procurement administration: vendor onboarding, PO processing, invoice matching
- Environmental data entry and compliance reporting (EPA Act 490)
- Minerals Commission royalty and levy administration support
- Community relations data management: social performance reporting
- Finance: cost allocation, project accounting, reconciliation
E-commerce & Retail
Ghana's e-commerce market (anchored by Jumia Ghana, Tonaton, Meqasa and a rapidly growing mobile commerce ecosystem) serves consumers who often communicate in Twi and Pidgin English rather than formal English. Seasonal volumes (Christmas, Eid, Back to School) require scalable outsourced support.
Services We Deliver
- Customer service: voice, chat and WhatsApp in English, Twi and French
- Returns, refund and dispute resolution management
- Fraud monitoring and chargeback investigation
- Product catalogue management and content moderation
- Order management and logistics tracking helpdesk
- Social media customer care in West African languages
- Seasonal scale-up: peak trading period resource augmentation
International Development & NGOs
Ghana hosts the headquarters of ECOWAS and major offices of USAID, the World Bank Group, GIZ, DFID, the UN system and hundreds of NGOs. International development organisations require multilingual operational support that understands Ghana's communities, languages and programme delivery contexts.
Services We Deliver
- Survey data collection and CAPI entry: English, Twi, Hausa, Dagbani
- Beneficiary communication: community outreach in local languages
- Programme monitoring and evaluation data processing
- Translation and transcription: West African languages to English and French
- Finance and administration for donor-funded programmes
- Research data annotation and qualitative coding
- Grant reporting data compilation and formatting
Education & EdTech
Ghana's education sector spans over 15,000 basic schools, 850 senior high schools and 80+ higher education institutions, all increasingly supported by EdTech platforms seeking to localise content and services in Ghanaian languages and cultural contexts.
Services We Deliver
- Student admissions support and enquiry management
- Content localisation into Twi, Hausa, Ewe and Dagbani for EdTech platforms
- Exam data processing and results administration
- Learning management system helpdesk: students and faculty
- Data annotation for educational AI: reading assessment, writing evaluation
- Scholarship and bursary administration processing
Travel & Tourism
Ghana is Africa's premier "Year of Return" destination, drawing millions of diaspora visitors annually since President Akufo-Addo's 2019 initiative. Hospitality, airlines, tour operators and OTAs serving the Ghana market need multilingual support tuned to Ghanaian English, West African French and diaspora traveller expectations.
Services We Deliver
- Reservation and booking support: voice, chat and email in EN/FR/Twi
- Passenger queries and disruption management for airlines serving Kotoka
- Hotel guest services and pre-arrival communication
- Tour operator back-office: itinerary administration, supplier coordination
- OTA content moderation: reviews, listings, images in West African context
- Visa enquiry support for travellers to Ghana